Shipping Policy

Last updated: September 30, 2026

Thank you for shopping with faunov. This Shipping Policy explains where we ship, how orders are processed, and what to expect after placing your order.

Shipping origin

faunov orders are shipped from our fulfillment facility in China.

Shipping destinations

We currently ship to the United States.

Order processing time

Orders are normally processed within 1–3 business days after payment is successfully confirmed.

Business days do not include weekends or public holidays. Orders placed during major sales, product launches, or holiday periods may require additional processing time.

Processing time is separate from shipping time.

Estimated delivery time

Estimated delivery is 6–12 business days after your order has been shipped.

The total estimated time from placing an order to delivery is generally 7–15 business days, including processing.

Delivery estimates are not guaranteed. Customs inspections, severe weather, epidemic-related restrictions, carrier disruptions, peak holiday periods, remote delivery locations, or other circumstances outside our reasonable control may cause delays.

Shipping methods and charges

We offer tracked international shipping from China to the United States. Available delivery services are shown at checkout.

Available shipping methods and charges are displayed at checkout before payment.

Shipping charges may vary depending on the destination, order value, package size, and selected shipping method.

Order tracking

When your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track the shipment.

Please allow up to 2–5 business days for the carrier’s tracking system to display its first update. Some international shipments may not receive a new scan at every stage of transit.

You can also visit our Track Your Order page or contact us at support@faunov.com for assistance.

Multiple packages

Items from the same order may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number, and the packages may arrive at different times. You will not be charged additional shipping fees because an order is divided into multiple packages.

Address changes

Please review your shipping address carefully before completing your order.

If you need to change an address, contact support@faunov.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

faunov is not responsible for delays or failed delivery caused by an incomplete or incorrect address submitted at checkout. Additional shipping charges may apply if a package must be resent.

Customs, duties, and taxes

Orders are shipped internationally from China. Customs duties, import taxes, handling charges, or other government fees may apply depending on the destination and applicable regulations.

If your shipping option includes prepaid duties and taxes, you will not be asked to pay those charges again on delivery. Otherwise, any applicable import duties, taxes, or customs clearance fees not collected at checkout are payable by the recipient. Please contact support@faunov.com before ordering if you need clarification.

Delivery delays

If we learn that an order cannot be shipped within the stated processing period, we will contact you with an updated estimated shipping date. You may choose to accept the delay or cancel the unshipped order for a refund.

If tracking has not updated for more than 7 business days, or your order has not arrived after the estimated delivery period, please contact support@faunov.com with your order number.

Packages marked as delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location and ask household members or neighbors.

3. Contact the carrier for delivery details.

4. Contact us at support@faunov.com as soon as possible after the delivery scan.

We will review the shipment information and assist you in contacting the carrier. Any replacement or refund will depend on the results of the delivery investigation.

Lost or damaged packages

If a package appears to be lost in transit, contact support@faunov.com with your order number and tracking number.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible after delivery and include clear photos or video of the item and packaging. Please see our Returns & Exchanges page for additional information.

Order cancellations

Contact us as soon as possible if you need to cancel an order. Orders that have already been processed or shipped cannot be cancelled and must follow our return process.