Returns & Exchanges

We want you to feel confident ordering from faunov. If something is not right, contact us at support@faunov.com before sending anything back.

30-day return window

You may request a return within 30 days after delivery. Items must be unused, undamaged, and in their original packaging with all accessories and proof of purchase.

How to request a return

Email support@faunov.com with your order number and reason for return.
Wait for our return authorization and instructions.
Pack the item securely and use a trackable shipping service.

Do not send a return before contacting us. Unauthorized returns may not be accepted.

Damaged, defective, or incorrect items

Please contact us as soon as possible after delivery with your order number and clear photos or video. Once verified, faunov will arrange a replacement, refund, or other appropriate solution.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Change-of-mind returns

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

Original shipping charges are non-refundable. We do not charge a restocking fee.

Exchanges

Exchanges are subject to availability. The fastest option is usually to return the original item and place a new order after approval.

Limited-Time Promotions & Returns

If a return reduces the number of eligible items in an order placed during a limited-time promotion, the promotional discount may be recalculated based on the items kept. Any applicable adjustment will be reflected in the refund amount, according to the terms of the original promotion.

Refunds

After inspection, approved refunds are issued to the original payment method. Your bank or card provider may take 5–10 business days to post the refund.